“Account “or “E-Wallet Account” – Is a pre-paid electronic money account registered to you and for your sole use as an online payment solution for different uses and for all Payment Services, which may be managed in different currencies;
“Additional Cardholder” – means the person nominated by You to use an additional or secondary Card issued to You.
“Electronic Money Exchange” – means using electronic money in one currency to purchase electronic money in another currency using Our exchange rates;
“Agreement” – this Agreement between You and Us incorporating these terms and conditions, as amended from time to time;
“Authorized” – act of authorizing the payment transfer by using the Card together with (i) the PIN Code or with (ii) the CVX Code and expiry date or with (iii) the signature of the Customer;
“Available Balance” – the value of unspent funds loaded onto your E – Wallet Account and available to use;
“Business Day” – means any day other than Friday, Saturday or national public holiday in Israel or Gibraltar.
“FX market days and hours” -means any day other than Friday, Saturday, Sunday or national public holiday in Israel or UK or Gibraltar.
“Card”– any or all of the following, as the context suggests:
* A Personalized Mastercard;
* An Instant issue Mastercard and
* Any card provided by us to you as replacement for a Card;
“Customer” – the person who has applied successfully for the Innollet payment service and has been issued an E-Wallet Account and at least one Card by Us and who is the legally and financially responsible person for the Payment Services;
“Customer Services” – means the services provided to the Cardholder upon dialing the support telephone number +972 36992522
“Expiry Date” – This Agreement and your use of the Payment Services will be terminated after a 3 years period from the date of registration of Your E – Wallet or issuing your Card or withdrawal /Cancellation under Section 10 or 11 whichever is the earliest.
“Fees & Limits Schedule” – the schedule contained herein in Section 27;
“Fee” – any fee payable by the Customer, as referenced in the Fees & Limits Schedule in Section 27;
“Highest Value Amount Currency” – a currency available in the card, which has the highest value amount in the card
“IDT” – IDT Financial Services Limited of 57/63 Line Wall Road, Gibraltar. A registered Bank licensed by the Gibraltar Financial Services Comission. The Issuer of Your card;
“Instant Issue Mastercard” – a pre-paid instant issue non-personalized card that can be used subject to the lower specified instant Card limits on loading and transactions specified in Section 27.
“KYC” – Know Your Customer, requirements for knowledge of and information on customers of regulated entities or for regulated activities;
“Merchant” – a retailer or any other person that accepts Mastercard Payments;
“Innollet” Innollet Limited of 7 Metsada St, B.S.R Tower 4, 36th Floor, Bnei Brak , Israel 5126112
“Payment Services”-means all payment services and the issuance of electronic money in connection with the use of the E – Wallet Account and/or Card, including (but no limited to) transfer of electronic money between Customers, Electronic Money Exchange, performing transactions with Merchants, using the card to pay for goods and services etc.;
“Personalized Card” – a physical pre-paid personalized Mastercard which may be used for on-line and point of sale Transactions;
“Pips” – means the amount of change in the exchange rate for a currency pair, and is calculated using last decimal point. Since most major currency pairs are priced to 4 decimal places, the smallest change is that of the last decimal point which is equivalent to 0.0001, or one basis point;
“Reload” – to add money to your Account;
“System” – Mastercard transnational payment network;
“Transaction” – realizing or attempting to make: (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of the Payment Services, including where payment is made over the internet, (ii) a cash withdrawal made from an ATM or bank using your Card plus any transaction fees charged by ourselves or any third party in connection with your payment;
“User” – the person authorized to use the E – Wallet Account or Card;
“Username and Password” – a set of personal codes selected by You to access Your E – Wallet Account and / or effect a Transaction;
“We”, “Us” or “Our” – IDT Financial Services Limited or Innollet LTD acting on its behalf;
“Website” – The Website as provided by Innollet in order to provide access to services and information related to your card at www.Innollet.com or as amended from time to time;
“You” or “Your” – The Customer and/or any person over 18 years of age who has been provided with a Card by the Customer for use as an Additional Cardholder in accordance with these Terms and Conditions.
Your E – Wallet Account or Cards can be managed online at www.Innollet.com or on the Innollet app.
Our Customer Services team are normally available (09:00 to 17:00 CET+1) Sunday to Thursday. During these hours We will endeavor to resolve all inquiries immediately, however, please note that certain types of inquiry can only be resolved during normal business opening hours. You can contact Our Customer Services team by the following methods:
* Telephoning [+972 36992522]
* Emailing: [info@Innollet.com]
* Writing to: Metzada 7, Bnei Brak, Israel
If We need to contact You or send You a notification under this Agreement, We will do so by sending an email to the email address You provided Us with when You activated the Card, unless stated otherwise in the Agreement.
Our business opening hours are Monday to Thursday (09:00 to 17:00 CET+1). Correspondence received after the close of business on a particular day or on a non-business day will be treated as having arrived on the following business day.
To report your card lost or stolen call +972 3 6992522 (available 24 hours/day and 7 days/week).
At any time during the contractual relationship you shall have a right to receive, on request, these terms and conditions free of charge.
Your Card is issued and the E – Wallet Account is provided by IDT Financial Services Limited, a registered company in Gibraltar, Company Registration No. 95716 and registered address as 57-63 Line Wall Road, Gibraltar. IDT Financial Services Limited is authorized and regulated by the Financial Services Commission, Gibraltar.
IDT Financial Services Limited is licensed as a principal member with the Systems of Mastercard. Mastercard is a registered trademark of Mastercard International. These terms and conditions govern the relationship between You and Us for the provision of the Payment Services by Us to You. This Agreement also contains important warnings and information that may affect Your rights and Your ability to recover Your money. By activating Your E – Wallet Account or Card, You shall be deemed to have accepted the terms and conditions set out in this Agreement and You agree to comply with these by Your use of the Card and/or by indicating your acceptance.
A Card may only be used by the person to whom the Card was issued. The Card is non-transferable, and You are not permitted to allow any other person to use the Card, for example by disclosing your PIN or allowing them to use Your Card details to purchase goods via the internet or by telephone. If a physical Card, prior to use, the Card should be signed on the signature strip located on the back of the Card.
We will be entitled to assume that a transaction has been authorized by You (and you have therefore given Your consent) where either:
* In the case of a physical Card;
* The magnetic strip on the Card was swiped by the retailer or the Card was inserted into a chip & PIN device; or
* The Card PIN was entered or a sales slip was signed; or
* The Card is tapped against a Contact-less enabled reader and accepted by such reader;
* In the case of either a physical or virtual Card;
* Relevant information was supplied to the retailer that allows them to process the transaction, for example providing the retailer with the 3-digit security code on the back of Your Card in the case of an internet or other non-face-to-face transaction.
Normally, We will receive notification of Your authorization by way of an electronic message in line with the rules and procedures of the payment scheme Mastercard network. Once You have authorized a transaction, the transaction cannot be stopped or revoked. However, You may in certain circumstances be entitled to a refund as set out in sections 16 and 17.
Your Card is not a credit card. When You purchased Your Card, You purchased an Instant Issue Mastercard. You can request a personalized Mastercard at anytime by going onto the Innollet Website and selecting the “order personalized Mastercard” option. The fee for a personalized Mastercard is reflected in the Fees and Limits Schedule. Regardless of the type of Card you have, you will have only one E – Wallet Account.
The Card is an electronic money (“e-money”) product, regulated by the Financial Services Commission (“FSC”), Gibraltar. It is a prepaid card not a credit card (as defined in the Debit Cards Law of 1986) and is not linked to Your bank account. You must ensure that You have sufficient Available Balance to pay for each purchase, payment or cash withdrawal using a Card associated with the Account. The Card is intended for use as a means of payment, and funds loaded onto the Account do not constitute a deposit. You will not earn interest on the balance of the Account. The Card(s) will expire on the Expiry Date and will cease to work. Please refer to section 12 of this Agreement for further information regarding expiration. In addition, IDT Financial Services Limited (foreign company number 560032831) is licensed as a Currency Service Provider according to Anti-Money Laundering Law of 2000 and the regulations promulgated there under. At all times the Card remains the property of IDT Financial Services Limited.
Your Payment Services will not be activated unless we have been provided with the required information so that we may identify You and can comply with all applicable KYC and anti-money laundering requirements. We shall keep records of such information and documents in accordance with all applicable legal and regulatory requirements.
You may reload your E – Wallet Account subject to the limits provided by the Fees & Limits Schedule. We reserve the right to vary these limits and to decline any Reload at any time. A Reloading Fee may apply as per the “Fees and Limits Schedule” herein. The Account may include Available Balance in different currencies.
The Card is issued in ILS Currency Denomination and may attract currency conversion fees if the Transaction You do is in any other currency than the Cards Issued currency, this fee is reflected in the Fees & Limits Schedule.
The Available Balance on your Card and/or E – Wallet Account will not earn any interest.
The Payment Services are prepaid payment services and not a bank credit product, You must therefore ensure that You have a sufficient Available Balance in Your E – Wallet Account and / or Card to pay for each purchase, payment or cash withdrawal that you make using the E – Wallet Account or Card (including value added tax and any other taxes, charges and fees that are applicable). If for any reason a Transaction is processed and the Transaction amount exceeds the Available Balance, We may decline the Transaction or You must repay Us the amount of such excess immediately and We shall be entitled to stop any existing or subsequent Transactions from proceeding.
This Agreement does not give You any rights against the System, its affiliates or any third party.
Only persons over 18 years of age are entitled to register for the Payment Services.
The E- Wallet is issued to You for the use and purposes as defined in the Agreement. The E – Wallet can be loaded only by You in different ways through licensed and authorized currency service providers located in different locations, as shall be published, from time to time, in our Website or by wire transfer to our bank account or by your personal credit/debit card.
Cards and Additional Cards may be used only in case of Available Balance in the E-Wallet, and up to a limited sum as shall be determined by Us from time to time. The Available Balance shall be also used for the charge of fees and other payments.
If You use the Card for a transaction in a currency that is included in the Card, then the transaction amount will be deducted from the Available Balance dominated by these funds (for example, USD transaction will be deducted from the USD funds available in the Account). However, if the use of the Account is made for a transaction in a currency which is other than the currencies available in the Account, the transaction will be converted to a currency available in the card, which has the highest value amount in the Card (“Highest Value Amount Currency“) and the conversion will be preformed according to the Mastercard scheme network at a rate set by Mastercard International Incorporated. Please refer to https://www.Mastercard.com/global/currencyconversion for further details. In case there are no sufficient amounts in the Highest Value Amount Currency, the remainder will be converted to one or both of the next highest value amount currency/ies in the Card (if the top three highest values amount currencies in the Card are not enough to cover the transaction, then We will block the transaction). The exchange rate varies throughout the day and is not set by Us, therefore We are not responsible for and cannot guarantee You will receive a favorable exchange rate. Changes in the exchange rates may be applied immediately and without notice. You can ask Us for information about the exchange rate used after the transaction has been completed by contacting Our Customer Services team as set out in clause 26. You will also be notified of any applicable exchange rate for each transaction in Your online account, which is updated daily.
You will be able to transfer funds available in the E-Wallet Account to other accounts issued by Us. Transfer may be subject to fee payment (for more information regarding fees and payments please see section 26) We may determine minimum and/or maximum amount for a transfer and additional conditions. In case a transfer request is submitted by You and there are no available funds, we may decline the transfer request. We will notify You by sending an email to the email address You provided Us with when You obtained the Card(s). In case a transfer is subject to an applicable fee, such fee will be deducted from the Available Balance and in the absence of such, from other available funds (according to the Mastercard conversion rate).
We will determine if any other services may be provided to You through the E-Wallet Account. The services may be diverse, according to Our discretion as shall be from time to time. We will be entitled to amend this Agreement according to any service that will be added to the Payment Services and/or to the E-Wallet Account.
Actions in the E-Wallet Account (including by Card) required in excess of the Available Balance shall be blocked (including transfers of funds requested).
Transactions and other service payments may be restricted by type, individual usage patterns and payment risk profiles. For anti-money laundering and anti-fraud reasons We reserve Our rights to change particular payment restrictions (including from those published or included herein) without notice and to the extent required to meet our regulatory obligations.
You must ensure that You have sufficient Available Balance to pay for each purchase, payment or cash withdrawal using the Card and/or E-Wallet.
The Card is not linked to a bank deposit account and is not a cheque guarantee card, charge card or credit card, nor may it be used as evidence of identity.
The Card may not be used for payments at pre-authorized regular payments unless You are notified differently, or for any illegal purposes. In addition, We may restrict the use of the Card with certain businesses or merchants, for example gaming transactions, as We deem required for security or legal reasons or as shall be determined by the Mastercard scheme. You are aware of the fact that the Card may not be used with all merchants and businesses.
We may suspend the use of Your Account and Card(s) if We identify or reasonably suspect that suspicious, fraudulent or illegal activities are being carried out in relation to the Account, or if We have reasonable grounds relating to the security of the Card or following instructions of an applicable law or competent authority.
According to the Trading with the Enemy Order of 1939, it is absolutely forbidden to conduct any financial or business relationship with parties in countries which are at war with Israel and were defined as enemy states by the Finance Minister.
Unless it would be unlawful for Us to do so or would compromise reasonable security measures, where We stop or suspend the use of Your Card and/or Account in accordance with section 4.5 We will notify You of this and Our reasons for doing so, if possible, by sending an email to the email address You provided Us with when You obtained the Account. Where it is not possible to notify You before We stop or suspend the Card, We will notify You as soon as reasonably possible after We have stopped or suspended the Card. As soon as reasonably practicable after the reasons for stopping or suspending the Card have ceased to exist, We will reinstate the use of Your Card or provide You with a replacement Card. You should contact our Customer Services team to arrange this.
Any one-time pre-authorization amount (such as a hotel booking or car hire) will place a “hold” on Your Available Balance until the retailer sends Us the final payment amount of Your purchase. Once the final payment amount is received, the pre-authorization amount on hold will be removed. It may take up to 30 days for the hold to be removed. During the hold period, You will not have access to the pre-authorized amount and shall not be able to use it for any transactions or other use.
We may determine from time to time, restrictions for one or more types of uses of the Card, including (but not limited to) determining a daily ceiling of the monetary amount of transactions, determining the monetary maximum amount of transactions at certain retailers, restricting the uses, as aforesaid, in circumstances in which We may delay the use of the Card according to law or restrict the withdrawal of cash through the Card to certain amounts with a daily, monthly ceiling, etc. Please refer to section 26 for card limits.
A Card may only be used by the person to whom the Card was issued. The Cards are non-transferable, and You are not permitted to allow any other person to use the Card, for example by disclosing your PIN or allowing them to use Your Card details to purchase goods via the internet or by telephone. If a physical Card, prior to use, the Card should be signed on the signature strip located on the back of the Card.
If You use Your Card for a transaction in a currency other than the currency that the Card is denominated in, the transaction will be converted to the currency that the Card is denominated in by the Mastercard scheme network at a rate set by Mastercard International. Please refer to https://www.Mastercard.com/global/currencyconversion for further details. The exchange rate varies throughout the day and is not set by Us, therefore We are not responsible for and cannot guarantee You will receive a favorable exchange rate. Changes in the exchange rates may be applied immediately and without notice. You can ask Us for information about the exchange rate used after the transaction has been completed by contacting Our Customer Services team as set out in section 20. You will also be notified of any applicable exchange rate for each transaction in Your online account, which is updated daily.
We will be entitled to assume that a transaction has been authorized by You (and you have therefore given Your consent) where either:
* The magnetic strip on the Card was swiped by the retailer or the Card was inserted into a chip & PIN device; or
* The Card PIN was entered or a sales slip was signed; or
* The Card is tapped against a Contactless enabled reader and accepted by such reader; or
* Relevant information was supplied to the retailer that allows them to process the transaction, for example providing the retailer with the 3-digit security code on the back of Your Card in the case of an internet or other non-face-to-face transaction.
Normally, We will receive notification of Your or Your Additional Cardholder’s authorization by way of an electronic message in line with the rules and procedures of the payment scheme Mastercard network. Once You have authorized a transaction, the transaction cannot be stopped or revoked. However, You may in certain circumstances be entitled to a refund as set out in Section 17.
On receipt of notification of Your authorization or Your Additional Cardholder’s of a transaction and the transaction payment order, normally We will deduct the value of the transaction, plus any applicable fees and charges, from the Available Funds. The transactions will be executed as follows:
* Within Israel We will execute any transaction by transferring the amount of the transaction to the payment service provider of the retailer by the end of the next Business Day following the receipt of the payment order.
* If the payment service provider of the retailer is located outside the Israel, We will execute the transaction as soon as possible.
* The payment order will be received when We receive it from the retailer’s payment service provider, automated teller machine (ATM) operator or directly from You. If We receive the payment order after 4:30 pm (Israel time), or on a day that is not a Business Day, it will be deemed received by Us on the following Business Day.
* Under normal circumstances, if any payment is attempted that exceeds the Available Funds, the transaction will be declined. If this happens, and unless it would be unlawful for Us to do so, we will notify You by sending an email to the email address You provided Us with when You obtained the Card(s). In certain circumstances, a transaction may take Your Account into a negative balance – this will normally be where the merchant has failed to seek authorization for the transaction. In these cases, We will attempt to recover some or all of the money from the merchant if We can, providing that We are satisfied that You or Your Additional Cardholder have not deliberately used the Card in the manner that would result in a negative balance. We will deal with such instances on a case by case basis, but where there is a negative balance on Your Account, We may require You to make up the shortfall immediately and, until there are Available Funds, We may restrict or suspend the use of Your Card(s).
* The Card(s) may be used in full or part payment for purchases, in the case of part payment, where the Merchant allows it, You or the Additional Cardholder will be required to pay the outstanding amount of the purchase by an alternative means, for example, cash or debit card or credit card.
* You have the option to transfer Your Available Funds or part of Your Available Funds from Your Account to other accounts. If You instruct Us to make a transfer from Your Account to another Account, the requested amount will be debited from Your Account and credited to the Account You have instructed Us to transfer Your Available Funds or part of Your Available Funds to.
* If Your Account is not used for 3 months, We will charge You a Monthly Dormancy Fee after the lapse of 90 days (see section 26), which will continue until (i) You or the Additional Cardholder start using the Card(s) again any use whatsoever, (ii) any remaining Available Funds are depleted, or (iii) termination of the Agreement, whichever is sooner.
* Normally, We will be able to support transactions 24 hours per day, 365 days per year. However, We cannot guarantee this will be the case, and in certain circumstances – for example a serious technical problem – We may be unable to receive or complete transactions.
You can use Your E – Wallet Account or Card up to the amount of the Available Balance for Transactions at Merchants of the relevant System or for any other Payment Services. If the Available Balance is insufficient to pay for a Transaction, some Merchants will not permit You to combine use of a Card or E – Wallet Account with other payment methods.
Provided you have provided the required KYC documentation your Card can be used to make cash withdrawals from ATMs and banks whom agree to provide this service, as listed in the Fees & Limits Schedule (subject to any maximum set by the relevant ATM operator or bank), unless we inform you otherwise.
The value of each Transaction and the amount of any fees or charges payable by you under this Agreement will be deducted from the Available Balance.
Once a Transaction is Authorized it cannot be withdrawn.
Where the Transaction is in either Euros or UK Sterling, We will ensure transfer of the payment to the payment service provider of the Merchant by the end of the Business Day following the time We receive notification that the Transaction is authorized.
For Transactions to be executed within the EEA but which are not in either Euros or UK Sterling, we will ensure transfer of the payment to the payment service provider of the Merchant by the end of the fourth Business Day following the time We receive notification that the Transaction is Authorized.
If the payment service provider of the Merchant is located outside the EEA, we will effect payment as soon as possible.
If the time We receive a notification that a Transaction is Authorized does not fall on a Business Day, We will treat the notification as having been received on the first Business Day thereafter.
In order to protect You and Us from fraud, Merchants and ATM operators will seek electronic authorization before processing any Transaction. If a Merchant or ATM operator is unable to get an electronic authorization, they may not be able to authorize Your Transaction. No Transactions whatsoever shall be authorized on an off-line basis.
We may refuse to execute any Transaction which could breach this Agreement or if we have reasonable grounds for suspecting that You or a third party have committed or are planning to commit fraud or any other illegal or un-permitted use of the E – Wallet Account or the Card.
If We refuse to execute a Transaction for the above reasons, We will ( unless it would be unlawful for Us to do so) notify You at the earliest opportunity, of Our refusal and if possible the reasons for the refusal. Where We have given You reasons for Our refusal and these relate to factual matters, We will also notify You of the procedure whereby You can go about rectifying these. The Payment Services will incur fees based upon the Fees & Limits Schedule. A Transaction Fee is payable in respect of each Transaction, which are reflected in the Fees & Limits Schedule.
Fees are payable in respect of cash withdrawals made at ATMs using Your Card. In addition, Your withdrawal may also be subject to any applicable fees, rules and regulations of the relevant ATM operator or bank. It is Your responsibility to check whether any such additional fees apply, as they cannot be refunded once the cash has been withdrawn.
Your ability to use or access the Payment Services may occasionally be interrupted, for example if We need to carry out maintenance on Our systems. Please contact Customer Services (See “section 20”) or via Our website to notify Us of any problems You are experiencing using Your Card or E – Wallet Account and we will endeavor to resolve any problem.
If enabled, you will have the option to transfer your Available Balance or part of Your Available Balance from your Card to other Cards. If you instruct us to make a transfer from your Card to another Card, the requested amount will be debited from Your Card and credited to the Card you have instructed us to transfer your Available Balance or part of Your Available balance You will incur an Account Transfer Fee for this transaction.
You can exchange Electronic Money in your Account to Electronic Money in another currency by using the exchange function on the Innollet dashboard. The currencies of Electronic Money which you are able to purchase and store in your Account are limited to those set out on the Innollet Dashboard and are subject to change from time to time without us being required to provide you with notice.
You will be informed, on the Innollet Dashboard, prior to sending your request to enter into the Electronic Money Exchange, of:
* the amount of Electronic Money you will use to purchase the amount of Electronic Money in your required currency;
* the amount and currency of the Electronic Money you wish to purchase;
* the exchange rate of the Electronic Money Exchange.
In order to submit the request to enter into the Electronic Money Exchange, you will need to confirm the details which have been entered by hitting the exchange button on the relevant part of the Innollet Dashboard. By entering into these Terms, you accept sole responsibility for entering into the Electronic Money Exchange. We will not be responsible for any losses you incur as a result of you using this function.
The minimum request to enter into an Electronic Money Exchange is the value of 50$ or equivalent and will be accepted when we confirm to you that the Electronic Money Exchange has been entered into, on the Innollet dashboard.
The amount of Electronic Money you can exchange at our rate is limited. It is your responsibility to stay informed of any changes to the limits and fees applied to any exchanges at our rate. Foreign currency exchange rates are subject to fluctuations outside our control. Past movements or trends in the movement of foreign currency exchange rates should not be taken as an indicator of future movements in such exchange rates.
You alone are responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the Payment Services, including but not limited to, those related to export or import activity, taxes or foreign currency transactions. You are liable to the state and other subjects for fulfillment of all tax obligations independently. We shall not be responsible for the execution of tax obligations, or calculation and transfer of taxes applied you.
The Standard Exchange Rates & fees
|Currencies Pairs||During FX market days and hours||Fees Outside of FX market days and hours|
|The interbank rate is provided by financial exchanges and may be delayed as specified by financial exchanges or our data providers. Our rate can include up to 300 Pips above the interbank rate.||0.7% above our rate on any exchange or the difference between the closing exchange rate to the next opening exchange rate.|
|The interbank rate is provided by financial exchanges and may be delayed as specified by financial exchanges or our data providers. Our rate can include up to 500 Pips above the interbank rate.||1.0% above our rate on any exchange or the difference between the closing exchange rate to the next opening exchange rate.|
We do not provide advice and contract on an execution only basis. We may provide information to you from time to time, for example via the Innollet Dashboard or the Website, but we will not and do not provide advice to you either upon the merits of a proposed Transaction or upon any other matter. Before entering into any Transaction you must make your and their own independent assessment as to whether it is appropriate to enter into a Transaction based upon your own judgment and upon such advice from such advisers as you consider necessary. It is an express term of every Transaction which you enter into with us that you are not relying upon any communication (written or oral) made by us as constituting advice about or a recommendation to enter into such Transaction. Foreign currency exchange rates are subject to fluctuations outside our control. Past movements or trends in the movement of foreign currency exchange rates should not be taken as an indicator of future movements in such exchange rates.
The right not to accept orders/ purchase: we may, but shall not be obliged to, accept instructions to enter into Transaction. If we decline to enter into a proposed Transactions, we shall not be obliged to give a reason but we shall promptly notify you accordingly.
We shall use our reasonable endeavors to execute any order promptly , but in accepting your orders we do not represent or warrant that it will be possible to execute such order or that execution will be possible according to your instructions.
There may be restrictions on the number of Transactions that you can enter into on any one day and also in terms of the total value of those Transactions when using an electronic service.
In some circumstances Merchants or We may require You to have an Available Balance in excess of the Transaction amount. For example, at restaurants You may be required to have 15% more on Your E – Wallet or Card than the value of the bill to allow for any gratuity or service charge added by the restaurant or You.
In some circumstances Merchants may require verification that Your Available Balance will cover the Transaction amount and initiate a hold on Your Available Balance in that amount, examples include rental cars. In the event a Merchant places a pre-authorization on your E – Wallet Account or Card, You will not have access to these funds until the Transaction is completed or released by the Merchant which may take up to 30 days.
If You use your Card at a fueling station, subject to Merchant acceptance, Your Card may need to be pre-authorized for €40 or more. If You do not use the whole pre-authorization or do not have Available Balance to obtain a pre-authorization, it is possible that the pre-authorized amount will be held for up to 30 days before becoming available to You again.
Some Merchants may not accept payment using our Payment Services. It is Your responsibility to check the policy with each Merchant. We accept no liability if a Merchant refuses to accept payment using Our Payment Services.
The user of the Card must sign the signature strip on any Personalized Card immediately when received. If your Card permits cash withdrawals, We will provide You by post or other approved method with a Personal Identification Number (PIN) for use with Your Card. You will need this PIN in order to make cash withdrawals from an ATM or at a bank.
You are responsible for your Card, Username, PIN number and Account passwords. Do not share your Card or E – Wallet Account security details with anyone.
You must keep your E – Wallet Account number, PIN, Username and Password safe, and separate from Your Card or any record of your Card number and not disclose it to anyone else. This includes:
* Memorizing your Username, Password or PIN as soon as You receive it, and destroying the post mail or other authorized communication used to transmit it to You;
* Never write your Username, Password or PIN on Your Card or on anything you usually keep with your Card;
* Keeping your Password or PIN secret at all times, including not using Your Password or PIN if anyone else is watching;
* Not disclosing Your Password or PIN to any person.
If you forget Your PIN, You should contact Customer Services for a replacement PIN, which will be sent out to You. A PIN Change Fee will be charged if your PIN has to be re-mailed to You due to failure to keep Us notified of Your correct primary address.
You will need your Username and Password to perform the following functions in relation to Your Payment Services online:
* Changing Your registered details;
* Checking the amount of Available Balance;
* Checking Transaction details;
* Requesting an upgrade or additional Card (when available);
* Reporting Your Card as lost or stolen;
* Changing Your Username or Password.
The Payment Services may only be used by You.
You must not give Your E – Wallet Account or Card security details to any other person or allow any other person to use Your E – Wallet Account or Card. You must keep your Card in a safe place.
Failure to comply with Section 7, may affect Your ability to claim any losses in the event that We can show that You have intentionally failed to keep the information safe or You have acted fraudulently, with undue delay or with gross negligence.
If You believe that someone else knows your E – Wallet Account or Card security details, You should contact us immediately.
Once your Card has expired or if it is found after You have reported it as lost or stolen You agree to destroy Your Card by cutting it in two through the magnetic strip.
If You enter into Transactions over the internet, some websites require You to enter Your name and address. In such cases You should supply the most recent address, which has been registered with Us by You as the Account address. The Account address is also the address to which We will send any correspondence.
You must notify Us within 7 days of any change in the Account address or Your other contact details. You can notify Us by contacting Customer Services who may require You to confirm such notification in writing. You will be liable for any loss that directly results from any failure to notify Us of such a change as a result of undue delay, gross negligence or fraud on Your part. We will need to verify Your new Account address and shall request the relevant proofs from You.
We reserve the right at any time to satisfy ourselves as to Your identity and home address (for example, by requesting relevant original documents) for the purposes of complying to any applicable Law and for the prevention of fraud and/or money laundering. In addition, at the time of Your application or at any time in the future, in connection with Your Account, You authorize Us, to perform electronic identity verification checks, directly or using relevant third parties.
You can check Your Available Balance and Transaction history at any time by logging on to Your Account with Your Username and Password. The online service is free.
You may request that a monthly statement be sent to You by email, this request can be activated once You have logged into Your E-Wallet account. This service is free.
Transaction notifications will be sent to Your registered mobile number, free of any charge except for declined ATM transactions whereby a charge will be levied as per the Fees Grid reflected in Section 26.
You will be entitled to cancel Your Card/E-Wallet Account according to the terms of the Debit Card Law of 1986, even if the Expiry Date of the Card did not yet occur. In event of cancellation, You will be required to return the Card(s) to the Company or to Us at Metzada 7, Benei Brak, Israel. Cancelling the E-Wallet Account shall also mean a request to cancel your Card. The Agreement will terminate on the date the Card is returned and received by Us. Note that You will not be entitled to a refund of any fees if You have used Your Card during the period from the cancellation and until such return.If You are the Customer and you wish to cancel the Agreement at any time, You must request cancellation online by sending an e-mail to info@Innollet.com informing Us of Your wish to cancel and to claim a refund of Your unused Available Balance. You must e-mail Us from the e-mail address You provided when registering Your Account. Our Customer Services department will then suspend all further use of your E wallet Account and Card.
Once We have received all the necessary information from You (including KYC if required) and all Transactions and applicable fees and charges have been processed, We will refund You any Available Balance less any fees and charges payable to Us, provided that:
* You have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and
* We are not required to withhold Your Available Balance by law or regulation, or at the request of the police, a court or any regulatory authority.
Once the E – wallet Account and Card have been cancelled, it will be your responsibility to destroy your Card(s).
If, following reimbursement of your Available Balance, any further Transactions are found to have been made or charges or fees incurred using Your E – Wallet Account or the Card(s) or We receive a reversal of any prior funding transaction, We will notify You of the amount and You must immediately repay to Us such amount on demand as a debt.
Where You registered for the Payment Services by internet, or by email then you have a “Cooling Off” period of 14 days beginning on the date of the successful registration of your E-wallet Account or Card to withdraw from this Agreement and cancel the Payment Services, without any penalty but subject to deduction of any reasonable costs incurred by us in the performance of any part of the provision of Payment Services before you withdraw. You must contact us within this 14 day period and inform us that you wish to withdraw from this Agreement and you must not use the Payment Services. We will then cancel the Payment Services and reimburse the amount of Available Balance on the E-wallet Account or Card to You. We reserve the right to hold the Available Balance for up to 30 business days from receipt of Your instructions before returning the balance, to ensure that details of all transactions have been received. If You used a credit or debit card to purchase and/or load your Card or Account, we may hold your funds for a reasonable period as is required to prevent any chargeback of your credit or debit card.
After the “Cooling Off” period You may only cancel the E-Wallet Account or Card as described in Section 10.
Your Card has an expiry date printed on it. The funds on Your Card will no longer be usable following the expiry date of the most recent Card that was issued under the Account.
The Payment Services and this Agreement shall terminate on the Expiry Date unless You request or are issued a replacement Card prior to the Expiry Date or unless We otherwise agree to continue providing Payment Services to You following the Expiry Date.
You may not use your expired Card(s) after the Expiry Date.
If a Card expires before your Available Balance is exhausted, You can contact Customer Services to request a replacement Card, provided You do so 14 days before the Expiry Date and subject to payment of a fee (where specified).
Upon the Expiry Date and termination of the Agreement, You may redeem all of the Available Balance on the Card. Before termination and during Your Agreement with Us You may also redeem some or all of the Available Balance by contacting Our Customer Services team in accordance with Section 20. We will normally issue a cheque made payable to You (posted to the address We have on record for You), or make an electronic transfer to a bank account that You nominate for the amount of the remaining Available Balance on the Card or make a transfer into your Account. We will not complete Your redemption request if We believe You have provided false information, We are concerned about the security of a transaction or if Your Card is not in good standing.
In the event that You make a request for redemption before termination of the contract a Redemption Fee may be charged. We reserve the right to issue You with a replacement Card for an expired Card even if you have not requested one. If we do so, Section 12 will not apply. If You have not requested a replacement Card, you will not be charged a Card Replacement Fee as set out in the Fees & Limits Schedule.
If You request redemption of the entire remaining balance in accordance with Section 12, We will assume that it is Your intention to terminate this Agreement and will cancel Your Card.
We shall have the absolute right to set-off, transfer, or apply sums held in the E- Wallet Account(s) or Cards in or towards satisfaction of all or any liabilities and fees owed to us that have not been paid or satisfied when due.
If for any reason You have some Available Balance left following the termination of the Agreement, You may redeem them in full at any time. 12 months after termination and as long as there is Available Balance, We will charge You a Monthly Service Charge for maintaining the funds in accordance with Section 26.
We may terminate this Agreement and Your use of the Payment Services with prior notice of at least 2 months.
This Agreement and Your use of the Payment Services will be terminated following the Expiry Date.
We may suspend Your use of the Payment Services, for such period as may reasonably be required, at any time, without prior notice:
* In the event of any fault or failure in the data information processing system;
* If we reasonably believe that You have used or are likely to use the Payment Services, or allow them to be used, in breach of this Agreement or to commit an offence;
* If any Available Balance may be at risk of fraud or misuse;
* If We suspect that You have provided false or misleading information;
* By order or recommendation of the police or any relevant governmental or regulatory authority.
Unless to do so would be unlawful or would otherwise compromise reasonable security measures, We will inform You by email that We intend to suspend Your use of Your E-Wallet Account or Card and our reasons for doing so, if possible. If We are unable to do this before the suspension takes effect, We will do so immediately after.
As soon as reasonably practical after the reasons for the suspension have ceased to exist, We will reinstate your use of the E-Wallet Account or Card.
If any Transactions are found to have been made or charges or fees incurred using your E – Wallet Account or Card after any action has been taken by Us under this Section 13, You must immediately repay such amounts to Us.
You should treat your Card/s like cash in your wallet and care for it accordingly. If You lose Your Card or it is stolen, You may not be able to recover the funds spent on Your Account prior to You notifying Us of the loss or theft as per Section 14 below, in just the same way as You would usually not be able to recover cash which You lose or which is stolen from you.
If Your Card is lost or stolen or if you think someone is using the Card without Your permission or if Your Card is damaged or malfunctions:
* You must contact Us as soon as possible and You must provide Us with Your E-Wallet Account or Card number and your Username, We may request additional identifying information acceptable to Us to ensure We are speaking to You and
* provided We have obtained Your consent to close the E-Wallet Account and Card, We will then provide You with a replacement Card with a corresponding new E-Wallet Account loaded with an amount equivalent to Your last Available Balance less any fees due.
Once We have been notified of any loss or theft, We will suspend the Payment Services as soon as We are able, to limit any further losses. We can only take steps to prevent unauthorized use of the Payment Services if You can provide us with the E – Wallet Account or Card number and Username or if you can produce sufficient details to identify yourself and the relevant E – Wallet Account.
Replacement Cards will be posted to the most recent Account address registered by the Cardholder.
Failure to provide the correct address will result in a Card Replacement Fee.
If You subsequently find or retrieve a Card that You have reported lost or stolen, You must immediately destroy the found Card by cutting it in half through the magnetic stripe.
You agree to help us, our agents, regulatory authorities and the police if Your Card is lost, stolen or if We suspect that the Payment Services are being misused.
Unless You have acted fraudulently (in which case you will be liable for all losses in respect of any unauthorized transactions – see below), You will not be liable for any losses in relation to unauthorized transactions:
* Arising after You notify us without undue delay on becoming aware of the loss, theft, misappropriation or unauthorized use of your Card; or
* If Your Card is used in connection with some distance contracts (e.g. transactions over the internet or phone).
Other than if We believe You have acted or as stated in clause 8, We will limit Your liability to the sums determined by law where Your Card is lost or stolen, or if it has been misappropriated, where you failed to keep Your Card details safe.
The Payment Services will incur fees and charges as set out in the Fees & Limits Schedule for which You shall be responsible. These vary depending on the products You use and from time to time in accordance with that Schedule.
We will deduct any value added tax, and other taxes, charges and fees due by You to Us from the Available Balance. If there is no Available Balance, or value added tax and other taxes, charges and fees incurred exceed the Available Balance, You must pay Us the excess immediately.
If You use the Payment Services in a currency other than the currency in which the Payment Services are denominated or, the amount deducted from Your Available Balance will be the amount of the Transaction converted to Your Account currency using a rate set by the System on the date the Transaction is processed.
Please refer to www.mastercard.com/global/currencyconversion link for more information. You may also be charged a Foreign Exchange Charge as set out in the Fees & Limits Schedule.
Indirect or Consequential Loss:
Neither party shall be liable to the other for indirect or consequential loss or damage (including without limitation loss of business, profits or revenues), incurred in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;
We shall not be liable:
* If You are unable to use the Payment Services as set out or for any reason stated in Section 3 and Section 10
* For the goods and services that You purchase using the Payment Services, including but not limited to, a lack of Available Balance or fault in or failure of data processing systems;
* If a Merchant refuses to accept a Transaction or fails to cancel an authorization or pre-authorization; or
* Where You or an Additional Cardholder acted with undue delay, fraudulently or with gross negligence (including where losses arise due to your failure to keep us notified of your correct personal details).
For any breach of this Agreement on account of any obligations imposed on Us by any provision of law (including EU Law)
To the fullest extent permitted by relevant law, and unless otherwise stated in this Agreement, our total liability under or arising from this Agreement shall be limited as follows:
* Where Your Card is faulty on first use, Our liability shall be limited to replacement of the Card or, at Our choice, repayment to you of the Available Balance;
* Where sums are incorrectly deducted from Your Available Balance due to Our fault, Our liability shall be limited to payment to You of an equivalent amount; and
* In all other circumstances of Our default, Our liability will be limited to repayment of the amount of the Available Balance.
The aforesaid shall not derogate our liability according to the provisions of applicable law.
Nothing in this Agreement shall exclude or limit either Party’s liability in respect of death or personal injury arising from that party’s negligence or fraudulent misrepresentation.
No party shall be liable for, or be considered in breach of this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions which are beyond such Party’s reasonable control and which such Party is unable to overcome by the exercise of reasonable diligence.
A Transaction shall be considered to be unauthorized if You have not given Your consent for the Transaction to be made. If You believe that a Transaction has been made without Your consent You should contact Us in accordance with Section 20.
A claim for a refund of an authorized Transaction must be made within 30 days from the date on which the information regarding the transaction was made available to You. Within 10 Business Days of receiving Your claim for a refund We will either refund the full amount of the Transaction or provide You with justification for refusing the refund.
If You are not satisfied with the justification provided for refusing the refund or with the outcome of your claim for a refund, You may submit a complaint to Us or contact the complaints authority as described in Section 20.
We may charge fees in connection with any of Our services and facilities that You have made use of or requested based on Our Schedule of Fees.
Where any request, transaction, disputed transaction, arbitration or reversed transaction involves third party costs You remain liable for these and they will be deducted from Your Account or otherwise charged to You.
We may charge You an Administration Charge in the following circumstances:
* In the event that You make any payment to Us that is subsequently reversed after 60 days due to inadequate account information or inadequate KYC documentation;
* In the event of a request for arbitration of a disputed Transaction;
* To cover Our costs and expenses in providing You with manual support on Your account (e.g. a request for legal, police, court or other judicial support).
We may charge You a Reverse Payment Charge where a receiving bank declines receipt of a payment following a request to transfer Your funds.
If you believe that you did not Authorize a particular Transaction, that a Transaction was incorrectly executed, or you wish to make a complaint, you should contact us in the following ways:
In relation to an unauthorized or incorrectly executed Transaction or deduction you must contact us without undue delay (i.e. as soon as you become aware of the problem), and in any case within 13 months of the transaction date. We will not be held liable for any Transaction that was unauthorized or incorrectly executed if you have failed to contact us without undue delay – in these circumstances You may be held liable. You should also confirm the disputed Transaction by writing, setting out full details of the Transaction and your reason for disputing it.
You must provide us with all receipts and information that are relevant to your claim.
Subject to you notifying us without undue delay, we shall refund to you the amount of any Transaction not Authorized by you immediately.
If we subsequently establish that the Transaction was Authorized by you, or you have acted fraudulently or have with intent or gross negligence failed to keep your E-Wallet Account security details safe, we may deduct the amount of the Transaction from your Available Balance. If you do not have sufficient Available Balance for the deduction, you must repay us the amount immediately on demand.
If you have acted fraudulently or have with intent or gross negligence failed to keep your E-Wallet Account security details safe, you will also be liable for all losses we suffer in connection with the unauthorized Transaction, including but not limited to the cost of any investigation we carry out in relation to the Transaction.
Except where you have acted fraudulently (in which case you will be liable in full), you will not be liable for any losses if: you have notified us about the unauthorized Transaction in accordance with paragraph 1. above, or we failed to provide an appropriate means of notification, or where the unauthorized Transaction was not carried out face to face.
Unless already covered in paragraph 5. and 6. above, you will be liable for losses up to a maximum of the equivalent of £50 in the case of unauthorized Transactions resulting from the loss or theft of your E-Wallet Account security details, or, where you have failed to keep your E-Wallet Account security details safe, their misappropriation.
When you notify us of an incorrectly or non-executed Transaction, we will make immediate efforts to trace the Transaction and will notify you of the outcome.
Provided you have notified us in accordance with paragraph 1 above, we will refund you the amount of any incorrectly or non-executed Transaction, unless we can otherwise prove that the Merchant’s payment service provider has received the amount in accordance with the time limits in Section 5 above (in which case the Merchant’s payment service provider will be liable); and are liable for any charges or interest you are responsible for as a consequence of the incorrectly or non-executed Transaction.
In relation to any dispute between the E-Money Voucher holder and a Merchant, provided you are able to satisfy us that you have already made all efforts to resolve the dispute with the relevant Merchant, we will attempt to assist you so far as is reasonably practical. We may charge you a Chargeback Processing fee as referenced in the Fees & Limits Schedule in Section 26 for any such assistance we may give you with any such dispute. If there is an un-resolvable dispute with a Merchant in circumstances where the E-Money Voucher has been used for a Transaction, you will be liable for the Transaction and will have to resolve this directly with the relevant Merchant.
In order to help protect You from potential fraud, We have established different limits for high risk merchants. Spending at these merchants is limited, as detailed in the Card Limits table in Section 27. A list of high risk merchants can be found on our website and may be updated and changed from time to time.
We aim to provide customers with easy access to Our Customer Services team who receive, record, investigate and respond to complaints. We take complaints very seriously and value the opportunity they provide to assist Us with reviewing the way We do business and helping Us meet Our customers’ expectations. Our primary aim is to resolve any complaints that You may have as quickly and effectively as We can and consequently have documented the steps to be taken below:
* If You are not satisfied with any element of the service You receive, any complaints should be made to Our customer services team using the contact details in clause 2 above. Calls may be monitored or recorded for training purposes.
* We do everything We can to make sure You receive the best possible service. However, if You are not happy with how Your complaint has been managed by our customer care team and You wish to escalate Your complaint, You should contact the card issuer, IDT Financial Services Limited, PO Box 1374, 1 Montarik Building, 3 Bedlam Court, Gibraltar, email address: email@example.com, web idtfinance.com in the first instance for further assistance.
* If, IDT Financial Services Limited is unable to resolve Your complaint and You remain unhappy, You may contact the Gibraltar Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar, e-mail firstname.lastname@example.org, web fsc.gi.
We collect certain information about You in order to operate the Card programme and E – Wallet Account, including details of transactions and actions performed in the Card and other Payment Services. IDT Financial Services Limited and other third parties in its behalf are Data Controllers of Your personal data, and will manage and protect Your personal data in databases, including, in accordance with Data Protection Law of 1981 and the regulations promulgated thereunder.
We may transfer Your personal data outside of Israel to where necessary to provide Our services to You, such as customer service, account administration, financial reconciliation, or where the transfer is necessary as a result of Your request, such as the processing of any international transaction. Our commercial partners may also use the data for marketing purposes and for approaching you with marketing offers. When We transfer personal data outside of Israel, We will take steps to ensure that Your personal data is afforded substantially similar protection as personal data processed within Israel. Please be aware that not all countries have laws to protect personal data in a manner equivalent to that of Israel. Your signature herein and your use of Our products and services will indicate to Us that You agree to the transfer of Your personal data outside of Israel. Your personal information may be also stored in our databases abroad, in the European Economic Area and in the US. If You withdraw Your consent to the processing of Your personal data or its transfer outside of Israel, which You can do by notifying us using the contact details in Section 20, We will not be able to provide Our services to You. Therefore, such withdrawal of consent will be deemed to be a termination of the Agreement.
You are aware that You do not have any legal obligation to give information, and giving the information is subject to Your personal desire and consent to do so.
Unless You have provided Your explicit permission, Your personal data will not be used for marketing purposes by Us or Our commercial partners (unless You have independently provided Your consent to them directly), nor will it be shared with third parties unconnected to Us.
You have the right to request details of the personal information that is held about You, and You may receive this by writing to Us Where legally permitted, We may charge for this service.
We may update or amend this Agreement (including Our Fees & Limits Schedule). Notice of any changes will be given on the Website to You by e-mail or by means of mobile device at least 2 months in advance. By continuing to use the Payment Services after the expiry of the 2 month notice period, You acknowledge that You indicate Your acceptance to be bound by the updated or amended terms and conditions. If You do not wish to be bound by them, You have the right to terminate the Agreement immediately and without charge before the amended or updated terms and conditions come into effect (see Section 10).
We may assign Our rights, interest or obligations under this Agreement to any third party (including by way of merger, consolidation or the acquisition of all or part of Our business assets relating to the Agreement) upon 2 month’s written notice. This will not adversely affect Your rights or obligations under this Agreement.
Any waiver or concession we may allow You will not affect Our strict rights and Your obligations under this Agreement.
You and any Additional Cardholders agree that they will not use the Payment Services in an illegal manner and You agree to indemnify Us against any claim or proceeding brought about by such illegal use of the Payment Services
This Agreement, and the documents referred to in it, constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the subject matter of this Agreement.
IDT Financial Services Limited takes the security of Your money very seriously. Your funds are held in a secure client account, specifically for the purpose of redeeming transactions made via your E Wallet Account and/or Card. In the unlikely event of any insolvency, funds that have reached the IDT Financial Services Limited’s account will be protected against claims by creditors.
The Payment Services, Card and E – Wallet Account are payment products and not a credit banking product, as such they are not covered by the Gibraltar Deposit Guarantee Scheme to the fullest extent permitted by law and without affecting Your legal rights as a consumer, this Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by the laws of Israel and Our dealings with You and You will be subject to the non-exclusive jurisdiction of the Israeli courts.
All fees and/or charges levied to Your Card and/or your E-Wallet Account are calculated based on the Fees Grid under the heading “Fees and Limits”.
The activity report on your account will in all cases clearly reflect what charges have been levied for which transaction.
If you use the Payment Services for Transactions in a currency other than the currency in which the Payment Services are denominated, the amount deducted from Your Available Balance will be the amount of the Transaction converted to Your Account currency using a rate set by the System on the date the Transaction is processed according to Section 3 above.
|EUR||GBP||USD||NIS Primary Card||NIS Secondary card|
|Card Activation and Periodic Fees|
|Initial Card Fee Paid with Registration||€15.50||£14.00||$17.00||₪60.00||₪29.90|
|Card with Personalisation||€18.00||£16.25||$19.75||₪70.00||₪49.90|
|Card Activation Fee||FREE||FREE||FREE||FREE||FREE|
|Card Monthly Management Fee||FREE||FREE||FREE||FREE||FREE|
|Dormancy Fee (charged following 3 months or more without transaction or load activity on the card during the card term)||€2.50||£2.16||$2.65||₪9.85||₪9.85|
|Expired Card Management Fee (charged 13 months post expiry and must be non-profiting making)||€2.80||£2.50||$3.00||₪11.50||₪11.50|
|Card Loading Fees|
|Card Loading by Bank Transfer||blocked||blocked||blocked||blocked||blocked|
|Card Loading by Cash||blocked||blocked||blocked||blocked||blocked|
|Card Loading by Debit/Credit Card||blocked||blocked||blocked||blocked||blocked|
|Card Loading by E-Wallet||FREE||FREE||FREE||FREE||FREE|
|SMS Forgot PIN||€0.50||£0.43||$0.53||₪1.95||₪1.95|
|SMS Balance Inquiry||€0.25||£0.22||$0.27||₪0.98||₪0.98|
|SMS card block/unblock||€0.00||£0.00||$0.00||₪0.00||₪0.00|
|ATM Domestic Withdrawal||€1.65 (Plus any additional ATM operator charges)||£1.45 (Plus any additional ATM operator charges)||$1.98 (Plus any additional ATM operator charges)||₪6.90 (Plus any additional ATM operator charges)||₪6.90 (Plus any additional ATM operator charges)|
|ATM International Withdrawal||€2.30 (Plus any additional ATM operator charges)||£2.00 (Plus any additional ATM operator charges)||$2.75 (Plus any additional ATM operator charges)||₪9.5 (Plus any additional ATM operator charges)||₪9.5 (Plus any additional ATM operator charges)|
|ATM Balance Inquiry||€0.50 (Plus any additional ATM operator charges)||£0.43 (Plus any additional ATM operator charges)||$0.53 (Plus any additional ATM operator charges)||₪1.95 (Plus any additional ATM operator charges)||₪1.95 (Plus any additional ATM operator charges)|
|ATM Decline||€0.50 (Plus any additional ATM operator charges)||£0.43 (Plus any additional ATM operator charges)||$0.53 (Plus any additional ATM operator charges)||₪1.95 (Plus any additional ATM operator charges)||₪1.95 (Plus any additional ATM operator charges)|
|POS or Internet Domestic Transaction||FREE||FREE||FREE||FREE||FREE|
|POS or internet International Transaction||€0.25||£0.22||$0.28||₪0.98||₪0.98|
|POS Domestic Decline||€0.50||£0.43||$0.53||₪1.95||₪1.95|
|POS International Decline||€0.95||£0.82||$1.01||₪3.75||₪3.75|
|Card replacement fee – lost and stolen||€6.95||£6.00||$7.38||₪29.90||₪29.90|
|Card replacement fee – expired||€6.95||£6.00||$7.38||₪29.90||₪29.90|
|Account closure (charged during the first 6 months following the activation of the card)||€8.45||£7.45||$10.00||₪35.00||₪35.00|
|Customer Funds Refund (charged during the card term or from 13 months post expiry)||€25.00||£22.13||$28.73||₪104.00||₪104.00|
|FX Fee POS International||3.50%||3.50%||3.50%||3.50%||3.50%|
|FX Fee ATM International||3.5% (Plus any additional ATM operator charges)||3.5% (Plus any additional ATM operator charges)||3.5% (Plus any additional ATM operator charges)||3.5% (Plus any additional ATM operator charges)||3.5% (Plus any additional ATM operator charges)|
|E-wallet Loading Fees|
|E-wallet admin loading fee by Bank Transfer||1.50%||1.50%||1.50%||1.50%||1.50%|
|E-wallet admin loading fee by Cash||2.5%||2.5%||2.5%||2.5%||2.5%|
|E-wallet admin loading fee by Debit/Credit Card||1.50%||1.50%||1.50%||1.50%||1.50%|
|E-wallet admin loading by Innollet Voucher||2.5%||2.5%||2.5%||2.5%||2.5%|
|E-wallet Payment and transfer|
|E-wallet to E-wallet transfer on outgoing account||0.5% of value of transfer (min 0.15 EUR)||0.5% of value of transfer (min 0.13 GBP)||0.5% of value of transfer (min 0.17 USD)||Free||Free|
|E-wallet Activation and Periodic Fees|
|Initial account Fee Paid with Registration||FREE||FREE||FREE||FREE||FREE|
|Account Monthly Management Fee||FREE||FREE||FREE||FREE||FREE|
|Initial Card load limits|
|Minimum load amount||50 NIS|
|Maximum load amount||20,000 NIS|
|Subsequent load and other limits|
|Minimum load amount||50 NIS|
|Maximum load amount per day||20,000 NIS|
|Maximum load per year||75,000 NIS|
|Maximum total balance per card||75,000 NIS|
|Maximum daily POS Transactions||15,000 NIS|
|Spending limits and other limits|
|Maximum ATM withdrawal per day||2,000 NIS|
|Maximum ATM withdrawal per 4 days||6,000 NIS|
|Non-domestic POS spend limit per day||20,000 NIS|
|Non-domestic POS transactions per day||20|
|High risk merchant POS spend limit per day||5,000 NIS|
|Restaurants POS spend limit per day||15,000 NIS|
|Auto rental POS spend limit per day||15,000 NIS|
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