When it comes to your financial information, your security is our top priority and when you access your e-money account, it is important that we know it is you. Here are some of the ways we do that:
Login details – we provide you online login details unique to you, to protect yourself we recommend you do not share them.
Memorable Questions – If you contact our customer services team, we may ask you to confirm who you are by asking you the memorable question responses you provided when creating your online e-money account.
One Time Passcode – We send these unique one time use codes to your mobile or email for added security when:
* You make payments from your online e-money account;
* Periodically at login just to make sure it is you;
* When you request to make changes to your personal details;
* When you contact our customer services team.
Providing Information – we will never ask you for your online password details or PIN number. We will always first send you an email or a SMS if we are trying to contact you.
Always make sure your mobile telephone number and email address registered with us is up to date, we will use these to contact you if we notice unusual activity on your e-money account.
When accessing your e-money account online:
Use an antivirus software and firewall.
Make sure you keep your computer and browser up to date.
Use secure networks.
Use strong passwords.
Don’t share any passwords including one-time passwords sent to you.
When using a mobile application:
Only install apps from recognized app stores.
Consider the app ratings and reviews.
Be aware of what permissions you are granting.
Treat your phone as your wallet.
When shopping online or in a store:
When using an online retailer for the first time, do some research to make sure that they are genuine.
Do not reply to unsolicited emails from companies you don’t recognize.
Before entering your prepaid card details, make sure the link is secure. There should be a padlock symbol in the browser frame window which appears when you login or register, if this appears on the page rather than the browser it may indicate a fraudulent website. The web address should begin with https://, the ‘s’ stands for secure.
Always log out of website after use. Simply closing your browser is not enough to ensure your data is safe.
Keep your PIN safe and do not share it.
When entering your PIN, check for people around you and hide your PIN number.
Always check your statements.
Please enter your mobile number and get SMS with the INOLLETT app download link