Innollet has excellent financial products backed up by great services.
We are here to maximize your experience of using each of our products, you are our priority every time.
You can scroll through the FAQ’s where you will find all the answers to your queries, if you do still need support?
We aim to provide you with the highest standards of service, however there may be occasions when our service does not meet your expectations but telling us about it gives us a chance to fix things.
We want to:
Make it easy for you to raise your complaint
Listen to your complaint
Consider how you would like us to remedy your complaint
Make sure you are satisfied with how your complaint was handled
In writing: 7 Metzada st. B.S.R 4 Tower Bnei Brak, Israel.
By email: service@Innollet.com
By phone: +972-36992522
Please provide us with as much information as possible when making your complaint. This will help us to understand the issue and resolve it quickly. Please include:
Your name and address
Your account details
A description of your complaint and how it’s affected you
When the issue happened
Your contact details and how you would like us to contact you
|Our aim is to resolve your complaint as quickly as possible but you will receive a response from us within 1 business day so you know we have received your complaint. This will contain your complaint reference number for your records and will help us find your information quickly should you need to contact us.|
|5 business days||
If we have been unable to resolve your complaint within 5 business days, we will write to you and:
* Explain why we have not managed to resolve your complaint.
* Tell you how long we expect to take to resolve it.
* Tell you who is dealing with your complaint.
|10 business days||
In the majority of cases, we will be able to resolve your complaint within 10 business days. If we have not resolved it within 10 business days, we will contact you to update you on the progress and tell you how much longer we anticipate it will take.
After 10 business days
|We will keep you informed of progress until your complaint has been resolved. In exceptional circumstances, where your complaint is particularly complex, matters may take longer to resolve but we will write to you to let you know we need longer.|
|Up to 35 business days||
Although we have up to 35 business days, we will send you our final response as soon as we complete the investigation into your complaint. We will continue to keep you informed in writing and let you know when you should expect to hear from us.
In the unlikely event we have not been able to finalise our investigation by the end of 35 business days, we will send you a letter to let you know and what steps you can take.
If, you don’t agree with our response and you wish to take it further, in the first instance you should contact the card issuer IDT Financial Services Limited, PO Box 1374, 1 Montarik Building, 3 Bedlam Court, Gibraltar, email address: firstname.lastname@example.org , web www.idtfinance.com for further assistance. A copy of IDT Financial Services Limited’s complaints policy can be found on their website.
If, having exhausted the above complaints process with IDT Financial Services Limited, you remain unhappy you may complain to the Gibraltar Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar, email email@example.com, web www.fsc.gi. It is important to be aware that legally it is not the role of the Gibraltar Financial Services Commission to resolve complaints between you and IDT Financial Services Limited.
If you have not contacted IDT Financial Services Limited, the Gibraltar Financial Services Commission will ask you to contact them first to give IDT Financial Services a chance to put things right.
By email :
On the company’s website:
Customer Service +972-36992522
For reporting a lost or stolen card +972-36992522
Please enter your mobile number and get SMS with the INOLLETT app download link